Craig Moore            Seattle, WA jjjnwa@yahoo.com                                                                                                                     360.930.2115

Broadband solutions ArchitecT | Solutions-Sales Engineer

Technical Account Manager 

 

The Broadband Cable Industry has been my passion with the constant challenges and hurdles it brings. My career has enabled me to experience the many challenges within the industry by working as both an operator and supplier.

Extensive international and domestic travel creating and fostering industry contacts has also broadened my experience and expertise within the industry. The roles I’ve performed as an operator and vendor have given me a very unique and specialized perspective of the Telecommunications Industry.

Industry Experience and Emphasis

·   25+ Years’ experience as a Broadband Solutions Architect, Sales Engineer and Technical Account Manager.

·   Experience designing and maintaining architectures for; HFC, IP, DOCSIS and Digital Video Networks.

·   In-depth understanding and practical experience in the industry with OSP and ISP technologies.

·   Strong verbal, written and presentation skills.

 

Technology Experience

 

·   Optical, RF & Microwave Transport – HFC Broadcast & Narrowcast optics, Full spectrum optics, Optical Transmitters, EDFA’s, CWDM, DWDM, RF amplifiers, optical nodes, Microwave AML & FML, PON Networks GPON,EPON, RFoG, Fiber Optics Single/Multi-mode

·   Digital Video – VOD, SDV, HDTV, MPEG 2 & 4, HEVC, IPTV, DVR, SPTS/MPTS, DPI, Encoding, Transcoding, Statistical Multiplexing and Adaptive streaming technologies

·   DOCSIS – 3.0 / 3.1, I-CCAP, I-CMTS, M-CMTS, CPE, Gateways, Remote MAC & PHY, Virtual CCAP

·   CCNA qualification - IP networking and protocols to support DAC OAM&P as well as SDV & VOD architectures

·   Troubleshooting & Integration – Experience using RF & Optical spectrum analyzers, power meters, signal generators, multi-meters and oscilloscopes to troubleshoot or qualify RF, Microwave and optical systems.

 

 

Professional Experience

Huawei Technologies

MSO Solution Architect America Branch Global Solutions Elite Team 2014- Present

Global and Domestic Support for MSO operators engaging and sharing company solutions and strategy. Engage and partner with customers, providing optimum solutions with detailed product presentations to CTO, VP and Director level management.

·   Provide in depth knowledge and support pertaining to HFC Architectures and applications with; DOCSIS, GPON and Digital Video. Provide technical presentations and support for D-CCAP, DOCSIS 3.1, GPON and Digital Video for EMEA, LTAM and APAC markets.

·   Expert in emerging innovative technologies such as CCAP, Remote PHY, Remote Mac & PHY (Distributed CCAP) DOCSIS 3.1, GPON and Digital Video Technologies.

 

 

 

 

 

 

Arris Group Inc.

Senior Systems/Sales Engineer 2010 - 2013

Supported Comcast West Division Sales Account Team responsible for regional systems in Seattle, Portland, Denver, San Francisco, Houston, Minneapolis, Salt lake City, Albuquerque and Tucson with a $400+ Million Quota for all Arris products covering; HFC & PON Optics, VOD, SDV, QAM, DOCSIS, CMTS, CCAP, and Digital Video.

·   Provided pre & post-sales support with system designs, product presentations, training, field trials, and quotations while supporting product management on new product integration, design, engineering, and R&D requirements to benefit customers' needs.

BigBand Networks  

Director Systems Engineering 2007 - 2010

Leader of a dynamic team of System Engineers for pre and post-sales support for ADS (All Digital Simulcast), Digital Ad-insertion, SDV, Time Shift TV and IPTV. Engaged in engineering meetings with CTO’s and senior VP’s of various MSO’s. International and Domestic support for the Americas, Canada, and APAC main domestic customers included Comcast / Videotron / NCTC / Charter and tier two accounts.

·   Sustained maximum efficiency strategically aligning Solutions Engineering resources across all Sales Team Accounts

·   Incorporated major improvements to designs and review process for ADS (All Digital Simulcast) and SDV (Switched Digital Video) Services streamlining and maximizing efficiency.

·   Extensive experience and involvement with beta testing, lab testing and field trials, RFI/RFP and RFQ’s.

 

Senior Systems/Sales Engineer 2005 – 2007

·   Systems engineering support for Comcast Sales Account Team, Canada and Mid-tier accounts

·   Gained 80% market share providing pre-and post-sales support for All Digital Simulcast (ADS) for Comcast 

·   Strategic contributor in SDV developments and go to market strategy with Tier 2 MSO’s and NCTC 

·   Peak performer in supporting multiple accounts across North America and Canada contributing considerably  to the overall company’s success

 

Comcast Cable- AT&T Broadband

Digital Video Engineer & Architect 1998 - 2005

Responsible for engineering, support and launch of Advanced Digital Services. Interfaced directly with a team of 22 regional engineer’s to deliver excellent quality service to our customers, managed network capacity, launched new services and reduced network outages. Supported design and configuration for all video delivery systems including video acquisition, processing, and transport necessary for the delivery of digital video services within the regional video infrastructure.

·   Engineering Lead & Manager for (DAC) Local Digital Addressable Controller activation in the Washington region engineering and management for project design, budget and integration.

·   Designed, integrated and maintained IT network consisting of Cisco routers and layer 2 switches to support DAC OAM&P network.

·   Engineering Lead in support for the launch, design, budget and integration of VOD with Sea Change and Cisco within the Washington Market

·   Engineering Lead for the launch, design, budget and integration of All Digital Simulcast; utilizing BigBand’s BMR1200 Statistical multiplexing and Gig-E ad-insertion.

 

 

 

 

 

TCI Cablevision

Supervisor & Lead Headend Technician 1993 - 1998

 

U.S. Navy- Submarine Service

Electronics Technician - Pacific Fleet 1982 – 1992 Honorably Discharged

 

Education/Certifications

•          Electronics Technology US Navy (Equivalent degree in Electronics Engineering)

•          CCNA - Cisco Certified Network Associate 

•          BCT- SCTE Broadband Communications Technician  

•          NCTI - Master Technician Certification (National Cable and Television Institute)

•          Multiple Industry and vendor specific certifications (NCTI, SCTE)

•          Computer Skills - Microsoft Word, Excel, Visio, PowerPoint, Salesforce.com, People Soft